Download Management Resume
In a Client/Property Management relationship it is the role of
Management to fulfill the objectives of the Client while providing the highest quality
housing service possible within the limitations set by the Client approved budget.
The depth and quality of Management's expertise and its' working
relationship with the Board and Residents, determines the effectiveness of the
Currently manages the homes of over 2,000 not-for-profit households valued in excess of
Current waiting list details are as follows:
Averaging 1,000 households for market Life Lease Projects,
Averaging 500 households for subsidized seniors,
Averaging 1,000 households for subsidized family,
Specializes in the organization and management of Not-For-Profit Housing Corporations,
and accommodating resident's needs.
Develops a service package to suite the specific needs of its clients.
Provides services to "Independent Living", and "Special Needs
Provides 24 hour per day, 7 day per week, 52 weeks per year on call
property management emergency services to
Registered in 1988, Murdoch Management Inc. complies with
Government Securities Commission requirements to act as a Broker for the
purposes of Property Management. Murdoch Management Inc. is registered to
administer trust accounts in accordance with Government legislation. Murdoch
Management Inc. does not operate as a Real Estate Broker or Real Estate Agent
for the purposes of selling or buying Real Estate.
Murdoch Management Inc. offers a comprehensive management
service that can be tailored to suit the specific needs of its clients. Clients
of Murdoch Management Inc. may additionally benefit from the expertise offered
through Acorn Development Consultants Ltd. a Project Planning and development
company and subsidiary of Murdoch Management Inc., also specializing in
Complementing its ability to, market, manage and operate
housing Corporations and their Projects, Murdoch Management Inc., has
demonstrated its trouble shooting skills with a high degree of success in
the field of "Pre-Default Management".
Murdoch Management utilizes a number of processes and controls to assure timely,
well-documented and cost-effective response to the needs of its clients. The following are
worthy of note:
In order to maximize efficiency and accuracy, Murdoch
Management Inc. operates a fully automated and integrated administrative and accounting
system specifically designed for property management (YARDI) Visit Yardi Home Page. Copies of typical monthly
financial reports are available upon request. Murdoch Management operates a fully
automated office. All staff are computer literate and have had both formal and practical
training with the use of computerized accounting, relational data base management,
spreadsheet and word processing packages. This automation has resulted in proficient time
management that equates to an exceedingly high level of quality service to the client.
Security of the automated information is retained in the form of a secure off-site daily
backup library in addition to hard copies and traditional administrative filing of all
Project Activity Reports.
In addition to the daily supervision of
operations, Murdoch Management provides to its clients precise and complete ongoing
reporting of projects under its care. Reports include the monthly, quarterly and annual financial
statements of all accounts. Reports on arrears, vacancies, marketing, waiting
lists, maintenance, and operational policy supplement the monthly financial
information made available to clients.
Murdoch Management utilizes generally accepted
accounting principles which have been specifically tailored to serve the special
reporting needs of each of its clients. Although each project may be unique as it
relates to Board or operating agreement requirements, all projects share a common
accounting cycle. Each receipt or expenditure which flows through the accounting cycle is
supported with a source document to provide the detail of the transaction.
The information which is provided by way of the financial reports summarizes the
recorded data into meaningful facts which allows for the interpretation of the data to
provide a basis to the decision making process. As a result of automation, project Cash
Flow, Budget and Variance can be monitored daily with ease and precision.
Work Requests are received by Tenant Liaison Staff. The
problem is inspected by the Maintenance Supervisor and Work Orders detailing the scope of
work are prepared, issued to the appropriate personnel or relative contract trade, and
diarized for follow-up. Upon completion of the Work, tenants are required to sign a "Tenant
Satisfaction Card" to ensure the tenants satisfaction with the completed work.
Purchase Orders are prepared as well, as required, at
the same time as Work Orders are completed. Prices quoted for services rendered are
monitored and up-to-date budget expenditures are tracked by utilizing this form of
control. The use of these two order systems assures that a detailed record of maintenance
requests, as well as the cost associated with the repair, is well documented and easily
verified. This information is automated and accessible instantly.
Murdoch Management is registered in good standing
with the Securities Commission and is approved to administer trust accounts on behalf of
its clients in accordance with Law.
Murdoch Management also administers independent client bank accounts by way of Board
resolution respecting signing authorities and officers.
Banking is set up and conducted in accordance with the clients specific operating
and property management agreements for instance; separate rental trust, damage deposit,
capital replacement reserve and security of tenure accounts can be maintained as required.
Bank Deposits are performed on a daily basis to the appropriate accounts and bank
accounts are reconciled upon receipt of the statements. All Posting is performed by
Accounting whilst Reconciliation is performed by the Property Managers and reviewed
monthly by the Office Manager.
Upon receipt of the proper authority, surpluses are invested in fully secured high
interest bearing investment vehicles to maximize the revenue potential to the client while
assuring complete liquidity as required and in other instruments as directed by the
Murdoch Management has attained a "triple
A" credit rating with its lenders and has available a generous Line of Credit
through its Bank. This credit line may be drawn upon in the event interim financing is
required. Drawing from its experience in the development of new construction projects
through its affiliation with Acorn Development Consultants, Murdoch Management provides a
uniquely high degree of expertise in procuring major capital and interim financing for its
waiting lists average:
1,000 households for market Life Lease Projects,
1,500 households for subsidized seniors,
1,500 households for subsidized family,
Murdoch Management has demonstrated an ability to lease units ranging from low end of
market (government subsidized rents) to high end of market (privately financed life lease
seniors) and everything in between.
Murdoch Management has demonstrated its ability to successfully resolve, amongst
other issues, exceptionally high vacancy rates associated with a number of
"Pre-Default" projects where Murdoch Management was contracted to turn these
projects back into viable and efficient projects.
A Leasing Strategy for vacant units is developed on a project specific basis. Market
units which are available within projects managed by Murdoch Management utilize a
different marketing strategy than those Provincially or Federally subsidized units.
Market units, by virtue of the rents commanded, require a specific marketing plan to
achieve full occupancy. Murdoch Management's' service to its clients includes the
preparation of a marketing program including advertising copy, investigation of the most
appropriate advertising medium, along with the one-on-one marketing contact required to
successfully achieve the desired results. Sample advertising and promotional material is
available upon request.
Murdoch Management Inc. has the expertise available in house to develop and host a
variety of marketing strategies such as open houses, special invitation events along with
other related promotional events.
As noted the Murdoch Management "waiting list" or "housing
registry", provides and extremely valuable resource for Murdoch Management clients.
Having successfully leased thousands of suites since 1989 within prescribed project
time frames, Murdoch Management Inc. has developed a potent ability to market and lease
Residents are encouraged to provide post dated cheques or money orders as payment for
Rent. Payment in cash is discouraged. Damage Deposits are usually collected prior to the
handing over of suite keys, at the time the unit condition report is completed and signed.
Where there is sufficient evidence of income hardship, arrangements can be made to make
monthly arrears instalments.
Arrears are collected in accordance with the prevailing Law and in concert with the
Murdoch Managements or the Client's preferred arrears policy.
Telephone contact, and a "five day letter" are the norm. In most cases, where
there is sufficient proof or reason for the arrears, a repayment schedule may be drawn up
and signed by both parties. Failure to adhere to this repayment schedule would constitute
a notice of eviction. Murdoch Management has had great success in collecting and reducing
arrears in properties experiencing this problem while avoiding the inevitable revenue loss
associated with eviction. Murdoch administers an arrears policy suitable to and developed
specifically for the client.
After normal attempts have failed, the collection of Bad Debt is normally referred to a
collection agency or by way of statement of claim at small claims court (a proper
reference check and credit investigation prior to occupancy, where applicable, can help
minimize the occurrence of bad debt).
Service procurement techniques
In order to assure the most competitive pricing, contracted services whose contract
amount is estimated to be in excess of $1,000.00 are normally procured by way of an
invitational bid from at least three qualified proponents.
Murdoch Management offers its client the option of whether Murdoch requires the written
approval of its client or not, to enter into a service contract which term is for greater
than one year in duration (on behalf of the client).
Murdoch Management has available to it an ongoing revolving list of trades, sub trades
and service providers upon which to call.
In order to avoid conflict of interest and to obtain the most competitive pricing,
Murdoch Management carries no trades and/or sub-trades of its own.
Long term service contracts are reviewed annually in consideration of quality of
service, cost, and overall performance.
All service/ maintenance site visits are documented in report form requested from the
contractor and in the custodian's log book. All work is approved prior to commencement and
inspected prior to payment.
Murdoch Management Procurement Policy is as follows:
No family nor relatives of MM Staff can be EMPLOYED. Any
potential Staff conflict of interest regarding CONTRACTED WORK and personal interest must
be declared to the General Manager PRIOR TO any bidding or tendering process commences.
All BUDGETED PURCHASES are to be made via Maintenance Request,
Work Order, and Purchase Order and approved by Property Manager prior to initiating the
All NON BUDGETED EXPENSES require General Manager's
(and/or funder) written
Approval prior to initiation.
ALL EXPENDITURES require back up including Maintenance Request
form, Work Order, Documented Quotes, Purchase Orders and Packing Slips.
ALL EXPENSES in amounts above $1,000 should be competitively
obtained with a minimum of three independent prices prior to initiation of the work (faxed
quotes acceptable). Exceptions to this rule require General Managers written
approval prior to expenses incurred.
Security of Properties
All properties are visited regularly. Security checks on vacant units are performed
weekly. Written reports signed by the inspector are recorded. Live-in custodians are
responsible to secure all access points in apartment buildings in the evening.
During regular property visits, signs of wear and tear are noted and reported by the
inspector. In depth seasonal maintenance inspections are carried out in spring and fall,
the results of which are documented for approval, action and budgeting purposes as
SOCIAL HEALTH AND WELLNESS
Murdoch Management, recognizing that a home is more than simply shelter, supports and
promotes the continued development of each projects own unique social health and wellness.
Murdoch Management assists and encourages the setting up and operating of resident
committees and associations addressing the specific "social health and
wellness" needs of residents. Murdoch willingly serves as a resource for
information and contacts to the myriad of services available via networking.